Refund Policy

Digital Products and Online Programmes
There are no refunds issued for digital products.

We recommend contacting us if you have any questions before you purchase or for assistance if you experience any issues receiving or downloading our products.

Coaching & Consulting
There are absolutely no refunds on Coaching and Consulting because once we spend our time with you, we can’t get it back. The client understands that the results he or she gets during the coaching process is based on the individual person, the effort put in, willingness to do the work, openness to being coached and results vary accordingly. All clients are required to sign an indemnity form.


DISCLAIMERS 

The Client understands that the role of the Coach is not to prescribe or assess micro- and macronutrient levels; provide health care, medical or nutrition therapy services; or to diagnose, treat or cure any disease, condition or other physical or mental ailment of the human body. Rather, the Coach is a mentor and guide who has been trained in holistic health coaching to help clients reach their own health goals by helping clients devise and implement positive, sustainable lifestyle changes. The Client understands that the Coach is not acting in the capacity of a doctor, licensed dietician-nutritionist, psychologist or other licensed or registered professional, and that any advice given by the Coach is not meant to take the place of advice by these professionals. If the Client is under the care of a health care professional or currently uses prescription medications, the Client should discuss any dietary changes or potential dietary supplements use with his or her doctor, and should not discontinue any prescription medications without first consulting his or her doctor. 

The Client has chosen to work with the Coach and understands that the information received should not be seen as medical or nursing advice and is not meant to take the place of seeing licensed health professionals.

PERSONAL RESPONSIBILITY AND RELEASE OF HEALTH CARE RELATED CLAIMS
The Client acknowledges that the Client takes full responsibility for the Client’s life and well-being, as well as the lives and well-being of the Client’s family and children (where applicable), and all decisions made during and after this program. 

The Client expressly assumes the risks of the Program, including the risks of trying new foods or supplements, and the risks inherent in making lifestyle changes. The Client releases the Coach from any and all liability, damages, causes of action, allegations, suits, sums of money, claims and demands whatsoever, in law or equity, which the Client ever had, now has or will have in the future against the Coach, arising from the Client’s past or future participation in, or otherwise with respect to, the Program, unless arising from the gross negligence of the Coach.

CONFIDENTIALITY
The Coach will keep the Client’s information private, and will not share the Client’s information to any third party unless compelled to by law.

CONSUMABLES
There is a no-refund policy.

A NOTE ON PAYMENT PLANS
If you invest with us using a multi-pay or payment plan and you decide to stay in the programme, you are responsible for completing your monthly payments. If your credit card lapses, we will reach out to you and give you a 7-day grace period to send us your new information. If you do not get your information up-to-date during that grace period, program access will be suspended.

SITE TERMS OF USE MODIFICATIONS
LWL may revise these Terms and Conditions for its Site at any time without notice. By continuing to use the Site after LWL modifies this Agreement, you are agreeing to be bound by the updated version of this Agreement.

CONTACT US
If you have any questions about our Returns and Refunds Policy, please contact us at leanwithleanna@gmail.com